How we can Help?

Sometimes all you need is to be able to access a manual or to log into online Help. In order to train Staff you may need to be able to reference and provide access to a Training Videos or request a Webinar with our Staff. If the issue is complex or one involving SQL commands you may need to send us a quick email or give us a call. There may be cases where you need us to create reports or labels or you may request new features. Please see our Help options below.

By Tel, Email and Post

Our regular hours are 9-4pm PST but our staff are often in beyond normal hours. Tel: 1-800-661-7112 Email is often the quickest and most effective method of contacting us.

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  • Tutorials

    Available as Pdf and Online, included with Support.

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  • Training Videos

    New Videos added May 23rd include "Weeding Items", "Wizard Report Creation", "Setting up Automatic Emails" and "Entering Items, Printing Labels".

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  • Upgrades

    Our upgrading process is continuous, we create new versions every 3 to 5 years but we create new Builds every few weeks. The new Builds include new features options.

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  • Help Sites and Documentation

    Access our application Help sites and manuals online.

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  • Webinar

    Drop in to our Friday afternoon Webinars to see demonstrations.

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  • Solutions for great Libraries!